Emergency Notification Message Form

In addition to the normal message transmission to your receiver site, you can elect to receive a BACKUP MESSAGE for Emergency or Dig-up notifications.

EMERGENCY: When the caller states that the work to be performed is of an emergency nature.

PLEASE NOTE: Each additional message is currently billed at $1.30 per notification. There will be charges for multiple notifications across districts.

We will follow up on all emergencies due for work being done within two (2) business hours with an additional automated message (in addition to the actual copy of the ticket) using one of the following methods below:

•  TEXT MESSAGE (Short Message Service or SMS)
  A text message will be sent to the designated number(s) immediately after the request is completed. The text message will include the ticket number, type of ticket, start date and time, contact name and contact phone number, address/nearest intersecting street and city. If no address is provided, a line reading “CALL FOR LOCATION INFO” replaces the address/nearest interacting street and or city. For those using Smartphones, the text message can include a link that will direct the receiver to the complete ticket and map in the phone browser.

Sample text message:
FRM: [email protected]
SUBJ: TKT 8551111
MSG: EMERGENCY
5/04/07 10:00AM
JOE PUBLIC @ 3167777777
123 MAIN ST at 1ST
WICHITA

Sample Smartphone message:
FRM: [email protected]
SUB: TKT 12345678
MSG: TEST12
Seq No: 1
http://ks.itic.occinc.com/ABCD-123-EF4-5G6

AUTOMATED CALL

An automated call will be made to the primary or alternate contact number provided. These numbers must be to a phone number that is answered promptly by an individual who is familiar with the process. Members can choose to use a PIN or not use a PIN for access to the locate information (but use of a PIN must be requested on the attached form). Once a call is answered, the individual will be prompted to press 1 or enter the PIN (if one is assigned). The ticket information will be available once the individual enters the correct response. After collecting the appropriate information, the individual is prompted to confirm receipt of the message so that no further attempts are made for the current ticket. If no contact is made at the primary number, an automated call to the alternate contact number will occur after 5 minutes. After several failed automated call attempts, a live operator will intervene to complete the call process.

Sample automated call:

“Please enter your North Dakota One Call pin number.” or “Please press 1 to continue.”

User enters correct pin number or presses 1

“Ticket 8551111.”

“Press 9 at any time to accept this ticket. Otherwise press 1 to repeat the ticket number, 2 for start time, 3 for contact information, 4 for location of work, 5 for marking instructions, 6 for ticket comments or press 8 for all ticket information.”

User enters 9: “Accepted”

“If you have any questions, please contact North Dakota One Call at 800-795-0555. Thank you.”